Lash Fill Pricing Is Based on Days

Lash fill pricing is based on the number of days since your last appointment, not only how your lashes look. Pricing may vary depending on both the day range and the condition of your remaining lash extensions.

Fill Window Policy

Fill appointments are calculated by day range: 4–10 days, 11–17 days, 18–24 days, or 25–31 days. Appointments past the allowed fill window may be considered a new full set.

Over 31 Days Requires Full Set

All lash sets over 31 days old require a new full set. This helps protect lash quality, retention, and the final result of your service.

Lash Condition Assessment

If there are not enough extensions remaining, or less than approximately 30% of the lash set remains, your appointment may be changed to a full set or extended fill based on your technician's assessment.

48-Hour Lash Repair Policy

Clients must contact us and return to complete the approved repair within 48 hours of the original service completion time. Complimentary repairs must be reported, approved, and completed during that exact 48-hour window. Any request or repair after Day 2 will be charged based on our 1-week fill price or the appropriate fill price based on the number of days since your last visit.

24-Hour Cancellation Notice

Your appointment is reserved exclusively for you. We kindly ask for at least 24 hours' notice for any cancellation or rescheduling.

Late Cancellation Fee

Cancellations made with less than 24 hours' notice will incur a 50% late-cancellation fee.

No-Show / No-Call

A 100% no-show / no-call fee will be charged for any missed appointment without notice.

Late Arrival Policy

A 15-minute grace period applies. If you arrive more than 15 minutes late and we can still provide the service, an additional $30 late-arrival fee will be added to the service charge. If we cannot accommodate the delay, the appointment may be shortened, rescheduled, or declined, subject to applicable cancellation and no-show policies.

No-Show / No-Call After 15 Minutes

A 15-minute grace period is allowed. If you are more than 15 minutes late without calling or notifying us before the grace period ends, your appointment may be marked as a No-Show / No-Call and charged the full no-show fee.

Outstanding Balances

Any outstanding balances, including no-show fees, late-cancellation fees, or unpaid charges, must be cleared before future appointments.

Service Quality Reminder

Late arrivals may reduce the fullness or retention of your lash set. Please arrive on time so we can provide the best result possible.

Appointment Confirmation

A valid payment method may be required to secure all Head Spa reservations.

By confirming an appointment and providing payment information, the guest acknowledges and accepts the reservation, cancellation, late-arrival, package, group-booking, and no-show policies applicable to that appointment.

Gift cards, packages, promotional offers, complimentary sessions, and prepaid services do not remove the requirement to secure an appointment when requested.

Late Arrivals

Please arrive on time to receive the complete Head Spa experience.

If you arrive late and we are still able to perform the service, your service may be shortened so we do not delay the next scheduled guest. The original appointment price remains due because the full appointment period was reserved for you.

Guests arriving 15 minutes or more after the scheduled start time may need to be rescheduled or cancelled if there is not enough remaining time to safely and properly complete the service.

If the appointment cannot be completed because of the late arrival, it may be treated as a late cancellation and the applicable late-cancellation policy may apply.

Cancellation & Rescheduling

We require at least 24 hours' notice to cancel or reschedule a Head Spa appointment without a late-cancellation fee.

Appointments cancelled or rescheduled within 24 hours of the scheduled start time may be charged 50% of the reserved service value.

No-Shows

A guest who does not attend the scheduled appointment without providing the required notice may be charged 100% of the reserved service value.

The applicable amount may be charged to the payment method used to secure the reservation.

Package & Prepaid Appointments

Appointments booked using a package, prepaid service, membership credit, or promotional session may display an appointment balance of $0.

A $0 balance does not mean the appointment has no value. It means the service has already been paid for or allocated through an existing package or benefit.

More than 24 hours' notice:
The appointment may be cancelled or rescheduled and the unused session will remain available in the package, subject to the package's original expiration terms.

Less than 24 hours' notice:
One package session will be forfeited and considered used.

No-show:
One package session will be forfeited and considered used.

For a prepaid or package appointment, the forfeited-session rule replaces the standard percentage cancellation or no-show charge for that same appointment unless a different requirement was clearly disclosed before confirmation.

Complimentary Package Sessions

A complimentary or bonus session included with a package still reserves provider time and has appointment value.

If a complimentary session is cancelled within 24 hours or missed as a no-show, that complimentary session may be forfeited and considered used.

It cannot be restored solely because the appointment displayed a $0 balance.

Group Head Spa Reservations

Group appointments reserve multiple treatment times, rooms, and/or providers and therefore require additional booking protection.

For new Head Spa group reservations of 2 or more guests, a $50 non-refundable reservation deposit per guest is required to confirm the booking. This policy applies to new reservations only and is not imposed retroactively on existing bookings.

The deposit is credited toward the applicable guest's service when the appointment is completed.

The person making the reservation is considered the primary booking guest and accepts responsibility for communicating the policy to all members of the group.

Changes to Group Size

If the number of guests changes more than 24 hours before the appointment, please contact us so the reservation can be adjusted.

If one or more guests are removed from the reservation within 24 hours, the deposit for each affected guest becomes non-refundable and will be credited toward the applicable late-cancellation fee.

If the required late-cancellation fee exceeds the deposit amount, only the remaining balance may be charged to the payment method used to secure the group reservation.

Group No-Shows

If a reserved guest does not attend, the appointment is subject to the 100% no-show policy.

Any deposit already collected for that guest will be credited toward the no-show amount rather than charged in addition to it.

Only the remaining balance may be charged to the payment method used to secure the reservation.

This prevents duplicate charges while still protecting the provider time reserved for the absent guest.

Gift Card Reservations

Gift cards are a payment method and do not waive appointment policies.

Guests using a gift card may still be required to provide a valid payment card when booking.

The gift card may be used toward the completed service at checkout. Cancellation or no-show fees may be collected according to the payment policy accepted when the reservation was confirmed.

High-Value & Extended Appointments

Long-duration, high-value, multi-service, and group reservations may require a deposit or upfront payment before the appointment is confirmed.

The required amount may depend on the service duration, appointment value, number of guests, or prior booking history.

Any special payment requirement will be disclosed before confirmation.

Repeated Late Cancellations or No-Shows

Guests with repeated late cancellations or no-shows may be required to provide a non-refundable reservation deposit or upfront payment to secure future Head Spa appointments.

Any reservation deposit required for a future appointment will be credited toward that appointment when completed, unless a different requirement is clearly disclosed before confirmation.

Policy Acknowledgment

By booking or confirming a Head Spa appointment, including appointments using a package, gift card, promotional offer, deposit, complimentary session, or prepaid service, you acknowledge that you have reviewed and accepted the policies applicable to your reservation.